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President's Message

 

Happy New Year!  I hope you-all had a wonderful holiday season! 

It’s a new year, and one of my resolutions was to finish up some of the things that I had put off at the end of last year.  One of those things was taking my car in to be worked on.  I mean, I was really dreading it.  When your car needs service, it never happens at a time that’s conducive to your work life or family life; and it’s usually a hassle because now you have to try living without your car while it’s being serviced and then hope that it doesn’t cost you an arm and a leg to get it back.  Well, I was pleasantly surprised to learn that it wasn’t the experience that I was expecting at all.  My service advisor took really great care of me, and when I got my car back, all of the work was done under warranty and my car was washed and polished.  It was as if my car had just come off of the showroom floor once again.  I was so excited; I wanted to shout to the world that I had received such great service.  And then I realized, this is exactly how I feel about our software company. 

When we pay for our software each year, we each receive a warranty that includes software updates and the best customer support on the planet.  The techs at Gigatron are simply amazing.  When we have to call them – I’ll say “we,” but I mean “I” -- it’s usually three minutes before starting a realtime job and something isn’t working as it should.   We are almost never calm when we call them.  It is typically a situation where we need it fixed yesterday, and we are not at all happy that we have to call them for help.  But the most amazing thing happens.  They are always calm.  They always treat us as though we are their only customer, and they almost always fix our problem.  And if they’re not able to fix it right away, they keep at it until it is fixed.  In the end, I want to shout it to the world that we have the most incredible group of techs!

Another thing I would like to shout out is the fact that we have a great SUN seminar coming up in February.  It’s Mardi Gras time, and we get to spend it on the Riverwalk in San Antonio, Texas.  How exciting is that!  I hope you’re able to join us.  It’s going to be so much fun!  Oh, and we will learn a lot, too! ;)

 

 



 

 

 

The conference will begin on February 28 and go through March 2.  On March 1st we have a Riverwalk dinner cruise planned, and space is limited.  So if you would like to join us -- and we definitely want you there! -- I would suggest you sign up early. 

We will be at the Holiday Inn Riverwalk.   We have a special room rate that is only available until February 1st, or until the group block is sold out, whichever comes first.  So make your plans now!  Pam Marcinik and Jill Driscoll, our conference chairs, have worked really hard and put together a great lineup of seminars and speakers; and, once again, our wonderful StenoCAT technical support gurus will be there to teach classes and provide one-on-one tech time.  So if you are  having any sort of problem with your software or hardware, this is your chance to sign up and get your problem resolved. 

I hope to see you-all there!

 

 

 

 

“JOIN THE KREWE.  LET THE SUN TIMES ROLL!!”

 

 

 

Robin Cooksey 

 

 

 

 

 

 

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